Tele performance is currently hiring for the position of Customer Care executive As a Customer Care Executive at Tele performance ,your responsibilities would typically include handling customer inquiries, resolving complaints ,complaints ,providing product /service information ,and ensuring an excellent customer experience .Here are the key details for the role
Job Description : Customer care Executive (Work From Home )
Company : Tele performance
Type : 1 Month Contractual (WFH)
Salary : Up to 19,000 CTC
Position :Customer Care Executive (Voice /Blended Process )
Department : Customer Success ,Service & Operations
Industry : BPO/Call Centre
Role : Voice /Blended
Skills Required:
- Team work and collaboration
- Good computer and typing skills
- Ability to work in a fast –paced environment.
- Problem solving abilities.
- Customer oriented approach
- Excellent communication skills (both written & Verbal )
Key Responsibilities :
- Maintain records of interactions and transactions.
- Meet performance targets, including quality, customer satisfaction, and efficiency.
- Handle customer inquiries and complaints professionally.
- Interact with customer VIA, Calls, Emails, and Chat to provide information and resolve issues.
- Process customer requests and follow up as necessary.
- Ensure customer satisfaction by resolving concerns and delivering quality service.
Job Location:
Various Locations (could vary based on the hiring location)
Shift Timing:
Could involve day, night, or rotating shifts depending on the company’s needs
Additional Information:
Tele performance may offer training programs, career growth opportunities and a competitive salary package.
Experience and qualifications :
- A high schools diploma or equivalent is typically required.
- Ability to handle customer inquiries effetely.
- Knowledge of customer care principle and practices.
- Previous experience in a customer service role is a plus.
Interview questions for prepare this job :
If you are applying for the position of Customer Care executive at Tele performance , you can expect a variety of interview questions that asses both your technical skills and your ability to handle
A) General questions :
Customer interactions .Here are some expected interview questions that may asked
- Tell us about yourself
- Why did you choose customer service as your career?
- Why Should we hire you for this positions.
- Why do you want to work for tele performance?
B) Problem –Solving and Adaptability
- Can you describe a situation where you had to handle a stressful situation with a customer ?
- How do you prioritize tasks when dealing with multiple customer inquires at once ?
- Tell us about a time you had to deal with a challenging situation or irate customer and how you resolve it.
What would you do if a customer was upset with the service you provided
Prepare about this related Questions :
- Cultural fit and Soft skills
- Availability and Flexibility
- Situational /Behavioral Questions
- Technical Knowledge and tools
- Work Ethic and Teamwork
- Communication and Interpersonal skills
- Problem Solving and Adaptability
- Customer service skills