Job Details : Axis Bank Pan India Hiring 2025
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Company Details :
Axis Bank is one of the Biggest India’s Leading private sector Banks ,Its Providing a comprehensive suite of financial products and services to individuals , corporates , Business …
Axis Bank handling Inbound customer service and sales operations …
Job Type :
Full Time ,Permanent Job
Salary :
1,00,000 -4,75,00 P.A
Job Tittle :
Multiple Roles
Key responsibility :
Customer Service Responsibility’s :
- Provide correct Information to Customer and solve their complaints…
- Handle inbound Calls and solve the quires related to banking products and services .
- Ensure compliance with banking polices and regulations .
- Escalate unresolved customer issue to the appropriate department .
- Delivery High quality service with compliant ownership of customer concerns .
Operation & Cross selling Responsibility:
- Maintain product and process knowledge
- Promote bank products and service like Loan , Mortgages, and elite accounts .
- Achieve call quality and customer satisfaction targets .
Sales & Cross Responsibility :
- Maintain Products and process knowledge to ensure accuracy in communication
- Promote Bank services loan, elite account ,mortgages …
- Achieve all targets through upselling and cross selling ….
Experience :
Fresher Can apply
Educational qualification :
Graduate or post graduated
Key skills Required :
- Good Communication Is Must (English and regional language )
- Ability to handle pressure and meet deadlines …
- High sales orientation to achieve consistent sales targets .
- Ability to work with team..
Interview Questions and sample Answers :
Interview Questions and sample Answers :
- Why do you want to work at Axis Bank ?
ANS : I want to work at Axis bank.com because it is leading bank in India and it has a good reputation .and also I am interested in working at Axis bank .com because it is a leading bank in India and I would like to be a part of a team that is committed to providing excellent customer service .I have experience in the banking industry and I believe that I Can contribute to the success of the bank .
- What do you say about yourself examples ?
Sample Ans : I am hard –working and driven individual who isn’t afraid to face a challenge .I am passionate about my work and I know how to get the job done .I would describe myself as an open and honest person who doesn’t believe in misleading other and tries to be fair in everything I do ….
- How do you handle An Angry customer ?
Sample Ans : To effectively handle an angry customer ,stay calm ,actively listen to understand their concerns , with their situation ,apologize sincerely and offer a solution while maintaining a professional and positive demeanor…
- How Can you ensure that all customer inquiries are addresses in timely manner ?
- Sample Ans :
- Understand my customer needs
- Use the right Tool and resources
- And then Follow a clear process and protocol .Be the first to add your personal experience
- Manage your time and priorities.
- Seek feedback and improvement
- Here ‘s what else to consider
Sales and Cross –selling questions related :
- Can you share an experience where you successfully upsold a product ?
Sample Ans : In My previous role I noticed that a customer was frequently using their saving account for transactions … That time I explained the all the benefits of a priority account , including better interested rates and premium services . The customer found it beneficial and upgraded their account …
- How would you convince a customer to take a loan or open an elite account ?
Sample Ans : I would first understand the customer needs and financial goals based on that I would highlighted the all the benefits of the bank product their requirement .I would provide real – Life examples and demonstrate how the product can add value to their financial planning …
Behavioral questions :
Sample Behavioral Interview questions .
- Give an example of how you prioritize and organize you schedule.
- Tell me about a time you successfully met an important deadline .
- Describe a situation when you had many projects or assignment due at the same time what steps did you take to get them all done …
I nan axis Bank Interview ,expected behavioral questions focusing on your past experience and how you’ve handle situations related to customer services ,teamwork ,problems solving and communication Prepare to use the Start method (situations ,Task , action ,result )….
Benefits and Growth & Career Opportunities Axis Bank :
- Performance based incentives and rewards…
- Continues training and up skiing programs to ensure banking knowledge ..
- Opportunity to advanced to senior roles like team leader ,relationship Manager or Brach Officer…