Deltek Is offering remote position for fresher in India ,Specially for the role customer Support Analyst .These positions are open to candidates with a graduate degree in any field.
Job Role:
- Position : Customer Support Analyst
- Company : Deltek
- Location : Remote (Work From Home )
- Salary :Approximately 3,55,000 per Annum
- Place : India (Remote )
Company Summary :
Deltek is a global software and solutions company that provides tools and services tailored to project – based business and organization .It specializes in enterprise resource planning (ERP) software ,customer relationship management (CRM) Business Intelligence and other solutions aimed at improving productivity ,efficiency and profitability .Deltek’s offerings are designed to support the unique needs of industries such as architecture ,engineering ,construction ,government contracting professional services and more……
Business summary :
Deltek’s award –winning Support services team provides exceptional assistance to customer world wide through phone ,chat, and E-mail .The team is made up of diverse professionals from varying industries ,backgrounds ,and professions. The team thrives on collaboration ,Passion ,and diversity .
Position Summary :
Deltek Is offering remote position for fresher in India ,Specially for the role customer Support Analyst .These positions are open to candidates with a graduate degree in any field.
Key Responsibility:
Customer Calls :handle incoming customer calls and queries through the customer support Centre .Provide accurate and timely information regarding customer inquiries .
Support Operations Queue : Manage cases from the support operations queue ,including customer inquires on self service access ,password resets ,accounts and contact data management and product download enablement .Ensure all cases are resolve in a timely .
Chat Functionality : Utilize chat functionality to communicate effectively with customer resolve customer issued and provide support through live chat.
Customer Service Analyst Qualifications :
Communications skills : Excellent verbal & written communication skills .
Technical Proficiency : Experience with customer support software and chat tools .share point experience is an advantage.
Problem solving ability : Strong problem solving skills and attentional to details .
Experience :Previous experience in a customer service role is prefer
Applicant Privacy Policy
Deltek is committed to protecting and promoting your privacy. The comapny will process any personal data you provide the application process in accordance with applicable Laws and the Employment Candidates Privacy Policy .
Interview Questions and samples Answers for customer Services Analyst
Can you tell me about your experience in customer service ?
Sample Answer : I Ve worked in customer service for over three years first as a customer service representative and later as a customer service coordinator .In Both roles , I Ve developed strong problem solving and communication skills ,I Ve handled customer inquires through various channels _Phone ,Email, Chat and have consistently worked to ensure customer are satisfied by resolving their issues efficiently .My experience also includes tracking customer are satisfied by resolving their issue efficiently .My experience also includes racking customer feedback and analyzing trends to improve service delivery .
What do you think is the most important skills for a customer services analyst ?
Sample Ans : I believe the most important skills is effective communication .A Customer service role required not only listing to understand the customer needs but also conveying information clearly and concisely .Its crucial to ensure that customer feel heard and their issues are resolved efficiently .
How do you handle a situation where you don’t know the answer to a customers questions ?
Sample Ans : I remain honest and transparent with customer letting them know that I will find the correct information for them .I Then quickly research the issue consult collogues or resources and follow up with the customer promptly with a solutions .