Job Description Details :
Cision is currently hiring customer support specialist for remote position in India welcoming applications from freshers .As a Customer Support Specialist you will be responsible for :
- Responding to customer inquires Via supported communication channels.
- Taking ownership of support tickets, and managing them through all process stages until resolution
- Escalating support cases based on severity levels and associated business risk assessment.
- Becoming an expert on the brand watch product suite and its features as they are launched .
- Providing outstanding service to customer through prompt and value –adding interactions over phone, emails, and chat.
At cision ,we are on a mission to shape the future of communication and build authentic connections that matters .Our tools and flatforms empower brands to identify ,connect and engaged with their audience .As a Customer Support Specialist ,you will play a pivotal in this process, acting as the frontline advocate for our clients , Reporting to the support management team you will collaborate closely with technical product specialist ,the customer experience team and our world class R &D team.
This position offers you the opportunity to leverage your communication skills ,problem solving experience and product knowledge to ensure our customer have an outstanding experience .
Salary : 18,000 -28,000 per month
Education : 10th,PUC, Degree
Key Responsibility of this Role :
- Customer Interaction
- Issue Resolution and reporting
- Product expertise
- Knowledge sharing
- Customer advocate
Why join this company :
At cision ,our work environment is defined by curiosity ,collaboration ,and innovation ,As global leaders ,in PR ,Marketing ,and social media management technology ,we provide ample opportunities for growth .
Eligibility :
Excellent English language skills and also Regional languages skills written and verbal ,additional languages are advantages
Interview Questions
- How do you handle stressful situations when dealing with customer ?
Sample Ans : Interviewers want to know how you manage stress and maintain professionalism under pressure.
How to Ans : Discuss techniques you use to stay calm ,such as active listing ,deep breathing or taking brief pauses .Highlight your ability to remain composed and focused on finding solutions.
- What experience do you have with customer support tools and software ?
How to Ans : If you have experience ,mention specific tools you have used .As a freshers express your willingness and ability to learn new technologies quickly.
- How would you handle a situation were you don’t know the answer to a customers questions ?
How to Ans : Explain your approach to finding solutions such as consulting resources collaborating with team members or researching independently .
- Why do you want to work for cision as a customer support specialist ?
How to Ans : Demon stare you knowledge of cision products ,service ,and company culture .align your career goals with the company’s mission and values.
- Can You tell us about a time when you turned a dissatisfied customer into a satisfied one ?
- How to Ans : Even as a fresher you can draw from any relevant experience such as internship ,part time jobs or academic projects ,Describe a specific incident ,explain the issue and detail the steps you took to resolve it emphasizing your communication skills and empathy.