Teleperformance is hiring for an International Voice Process Work From Home Position with 100 openings available. Below is a detailed of the role and its requirements.
Company : Teleperformance
Role : International Voice process
Experience Required : 0-4 Years
Salary Range : 3.0 – 4.0 Lacs P.A
Location : Remote (Work From Home )
Hiring For : Office Located in Gurgaon and Mumbai)
No Of Vacancy : 100
Job Description : Teleperformance is hiring for professionals to join our team for Banking Voice Process .This work from home opportunity is designed for candidates with excellent command over English and the ability to handle Voice –Based customer interactions effectively .Training will be conducted at the office before transition to remote.
Key Responsibilities as Banking Voice Process:
- Handling Customer quires through inbound Calls, Emails, or chat for international clients .
- Providing solution and resolving issues related to products or service in a polite and professional manner.
- Maintaining high levels of customer satisfaction by providing timely and effective resolutions.
- Documenting interaction and updating customer records as required .
- Following scripts and guidelines and updating customer records as required.
Qualification :
- Graduates : Fresher’s and experience Candidates are eligible.
- Undergraduates :Must have a minimum of 1 year experience (on Paper)
Skills and Qualifications :
- Ability to work in a team environment while being accountable for Indidual performance.
- Strong communication skills : to effectively manage customer interactions.
- Basic computer skills : with proficiency in MS Office and other standard office software.
- Fluency in English (Both verbal and written communication )Is essential.
- Problem solving ability to address customer issues with patience and professionalism.
Salary Details :
- CTC 31,000 -36,000 per month
- In hand Salary : 27,000 – 31,000 per month.
Training and Equipment
- Training will be conducting by the company
- Upon Certification ,the company will provide a desktop for remote work
Working Hours :
- Flexible hours to accommodate international time zone.
- Willingness to work in shifts, depending on he assigned region.
Desired Characteristics :
- Time management skills : to efficiently handle multiple tasks.
- Adaptability to work with diverse international clients and handle varying customer situations.
About company :
Teleperformance is global leader in customer experience management serving clients across multiple industries with innovative solutions. With a presence in over 80 countries .TP is committed to fostering growth ,innovation, and inclusivity in its workforce .At TP we prioritize employee development customer satisfaction and operational excellence.
Interview questions and sample answers for Banking Voice Process
Tell us about Yourself ?
Sample Ans: I am highly motivated and customer –oriented individual with a strong interest in the banking industry .I have bag round in (Mention you relevant education /experience ) and I am passionate about providing excellent customer service .My communication skills ,attention to detail and ability to multitask effectively have helped me in previous customer facing roles .i am liking to leverage these skills in a banking voice process role, where I can contribute to providing a seamless and efficient experience for clients.
What motivates you to excel in a voice process role ?
Sample Answer : I enjoy problem solving and connecting with people and achieving customer satisfaction gives me a sense of accomplishment.
Why should we hire you for this position ?
Sample Ans : My strong communication skills committed to excellence and ability to handle challenges make a perfect fit for this role .
How do yo handle challenging customer interaction
Sample Ans : I remain calm ,actively listen to the customer concerns and provide empathic and practical solution to resolve the issue.
How do you manage time during rotational shifts ?
Sample Ans: I plan my daily tasks effectively, ensure adequate rest, and stay disciplined to manner personal life efficiently.
What steps do you take to improve customer satisfaction ?
Sample Ans: I focus on understanding customer needs ,providing clear and accurate information and resolving issues promptly