General BPO Interview Question:
It is very important for an interview to have some basic knowledge about you to assess your potential correctly, .Below are some general interview questions that will help the interview understand your personality and interests.
- Tell us something about yourself?
- What is a BPO?
- What is your weakness and how are you improving it?
- Where do you see yourself in 5 years?
- Are you willing to work night shifts?
- Why do you think industry is right for you?
- Are you willing to sign a bond?
- What are your salary expectation?
- Are you willing to sign a bond?
- Do you have any questions for us ?
BPO Interview Questions ? Fresher’s
- Tell me about yourself
- Why do you want to join a BPO ?
- What do you know about the BPO ?
- Why should we hire you ?
- Are you comfortable working In shifts ?
- How do you deal with pressure ?
- Can You describe a time when you demonstrated good communication skills ?
- Where do you see yourself in five years ?
For experience Candidates
- What was your role in your previous BPO Job ?
- Can you share an example of a challenging situations you resolve at work ?
- How do you ensure customer satisfaction ?
- Why are you leaving your current job ?
- What skills have gained in your experience that can add value to our team ?
Bonus Tips To shine in BPO Interview
Master Communications skills :
Be clear ,confident and articulate while speaking ,Practice common phrases ,active listening ,and Handling mock customer scenarios
Research the company:
Learn about the company clients ,services and values showing specific knowledge will impress the interviewer .
Highlight Adaptability
BPO jobs required shift flexibility and working under pressure , convey your willingness to adapt to challenge situations .
Show problem –solving ability :
use the STAR methods (situation ,Task, Action, Result ) to provide concise examples of how you handle past problems or customer complaints
Be positive and Professional :
Maintain a positive attitude ,dress formally and punctual .positive body language and enthusiasm about the role go long way