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Company : Mod Squad
Job Type : Part Time Job | Remote |Work From Home Job
Locations : Remote –India (IND)
About Company details :
Mod Squad is a global leader in Customer Experience services , Mod squad leads the Customer Experience (CX) Services Industry .Top Brands around the globe turn to us customer support ,Content moderation ,trust and safety ,community management ,and social media services .since 2007
Profile Name : Customer Service Support
If you are interested about helping people and creating great customer experience / then Mod squad is looking for friendly ,dedicated and tech savvy individuals to join our talent network as customer service support mods .
Own moderation and monitoring on the community across the whole experience .Day to day management and monitoring to identify trends . issue and opportunities .Actively reply to customer to assist with their support request on the online forum .share feedback on reoccurring issue with appropriate …….
Key Responsibility:
- Ensure complete resolution and satisfaction in every customer interaction.
- Educate customer about products futures and usage .
- Follow all company rules and best Practice for regular support .
- Resolve the issues ..on time.
- Respond to customer inquiries Via Chat, email, or phone in a professional timely manner.
Who we are looking for
- Excellent communication skills –friendly and professionally ,clear
- Quick thinker who can solve the problems …patient and understanding and able to handle tough situations with care.
- Respond to customer inquiries via chat email , or phone in a professional timely manner.
- Follow all company protocols and best practice for consistent support.
- Document all interaction and satisfaction and clarity .
Perks and Benefits
- This job is 100% remote job –Work from anywhere in India or Nigeria
- Skill Growth : Access to world class platforms ,training ,and support.
- Flexible Hours : Its part time job with global client exposure.
- Exciting Clients – Collaborate with global start up and Fortune 500s.
Common Interview QUESTIONS
- Why do you want to work with Mod squad ?
Sample Ans : I am excited by the opportunity to work with a global leader in remote customer support .I Value flexibility .Diversity and working on meaningful projects and Mod squad culture and global client base align perfectly with my goals.
- How would you handle a Angry customer ?
Sample Ans : To effectively handle a difficult customer maintain composure practice listening show empathy and offer solutions…..
Why should we hire you ?
You should hire me because I have an necessary skills and experience am a quick Lerner and am highly motivated to contributed to your teams success .i am also strong team player and am eager to learn and grow within your company