About the company : Startek is a leading global provider of technology enabled business process outsourcing solutions .The company provides omni channel experience . Its service offerings include customer care , inbound sales , sales support ,complex order processing ,accounts receivable management ,& Technical and product support ,up –sell and cross sell opportunity customer intelligence analytics an other industry specific .
Job Profile Detail
| Company : | Startek |
| Profile for Hiring : | Customer Care Executive (Zomato DP Inbound ) |
| Location : | Online Job ,Remote Job (Hiring for Lucknow office) |
| Experience : | 0-2 Years |
| Salary Details : | 1.5 Lacks (13,400 per Month ) |
| Application Start Date : | All Ready started |
| Application Last Date : | As soon |
Profile Customer Care Executive Job Description :
A customer Care Executive is primarily Responsibility for managing custom interactions across various channel like email, chat, call , by providing timely and accurate information regarding service & Products resolving customer inquiries and complaints and also ensuring over customer satisfaction through effective communication and also problem solving skills …..
Key responsibility of this customer care executive profile :
- Handling the customer Inquires : Answering customer questions about , billing , complaints , services , account details , via email, call , live chat & also social media .
- Complaints Resolution : Complaints regarding investigating resolve customer complaints timely ,
- Customer relationship building Like : establishing positive relationship with customer through friendly and professional interactions .
- Sales Support : Providing relevant information to the sales team.
- CRM Management : Updating customer information and also interaction details with the company’s CRM system
- Technical support : providing basic technical trouble shooting assistance for product related issues .
Some other responsible :
- Answer the inbound calls, from Zomato delivered partners and address their concern .
- Work in a 24/7 Rotational shifts environment.
- Providing solutions related to payments issue ,delivery challenges , app issue, account management …..
Totally Responsibility as customer Care Executive :
As a Customer Care Executive at Startek ,you will be responsible for handling queries and concerns of Zomato delivery Partners ….(DPs) Through inbound calls primary responsibility is resolve issue and ensure customer satisfaction while maintaining professional in a way approach .
Perks & Benefits :
- Career Growth with BPO Industry
- On the Job Taring provided by company
- Monthly salary : 13,400 INR
- Work from home opportunity
- Supportive and dynamic work environment
Requirement Candidate Profile :
- Basic computer knowledge
- Must be comfortable with working in rotational shifts (6 Days in week with 1 rotaional shift )
- Good communication English –Hindi
- Fresher and experiencer candidates welcome
- Handle high call volumes ….
Interview questions & sample answer
When interviewing for a customer care executive role ,common questions will focus on your communication like skills , ability to handle customer Problem –solving abilities , customer complaints , experience in proving excellent customer services ,Expect questions about past scenarios where you demonstrated these skills with focus on active listing and finding solutions to customer issues .
- Tell me about yourself
- Sample Ans : Hello (my name is (your Name ) I recently graduated from (Your University ) With a degree in (Your Field ) and I have (x Years ) of experience working in ( Relevant Industry or role ) During my time at (previous Company Name ) I was responsible for (Mention specific achievement or responsibility ….
- What do you know about Startek ?
Sample Ans : startek is a global company specializing in providing customer experience solutions through business outsourcing Like BPO ,offering services like customer care ,technical support, order processing, and analytics across various communication channels like voice ,chat, email, and social media ,essentially managing customer interactions for business world wide know for its large network of contract centers and focus on delivering high –quality customer experiences through technology enabled solutions
- Can you work in rotational shifts ,including weekends and night shifts ?
Sample Ans : Yes definitely , I personally enjoy alternating shift schedules because it gives me the chance to change up my routine ,maintain my productivity levels due to new work environments and meet coworkers I would not otherwise ….
- How would you handle an angry Customer ?
Sample Ans : steps to Handle : Listen attentively, acknowledge their emotions , apologies for the inconvenience , Ask clarifying questions ,offers and solutions , stay professional.