Wipro Customer Support Associate work from Home For fresher’s – Apply

Job Description: Customer support Associate

Position : Customer support Associate

Company : Wipro

Location : Powai, Mumbai

Experience : 0-1 Years

Salary : 2.32 -3.5 LPA

Industry Type : BPM/ BPO

Department : Customer Success ,services & operation

Role Category : Voice /Blended

Vacancy Information

• Document verification
• Customer service executive
• Executive /senior executive
• Associate
• Trainee
• Voice Process –Outsourced
• Non Voice Process
• Analyst (Non IT )
• Analyst (IT)

About The Role Customer Support Associate Role :

The customer Associate role at wipro involve inbound interactions with clients to provide seamless customer services .The position emphasizes strong communication skills and adaptability to a dynamic work environment. This role is suited for fresher’s or candidates with up to one year of experience offerings an excellent entry  point into the BPM/ BPO Industry .

 Wipro offers work from home positions for Customer support associate ,focusing on delivering exceptional customer service through various communication channels .

Job Responsibility :

• Customer Interaction : Professionally manage inbound and outbound client interaction addressing queries and concerns via voice and blended processes.
• Process Adherence : Follow establish workflows, scripts and standard operating procedures to ensure accuracy and timeliness in all interactions .
• Communication : Maintain effective and professional communication with clients in English ,managing escalations by understanding clients concerns and providing prompt resolutions.
• Team collaboration : Collaboration with team members to achieve organizational objectives and contribute feedback to improve services quality.

Education Qualification : Undergraduates , graduation is not mandatory Candidates should not be Full –time students and must have cleared their most recent exams.

Experience : Fresher’s are encouraged to apply.

Skills Required :

• Excellent verbal communication skills in English
• Strong interpersonal skills and ability to build rapport with customers.
• Ability to adapt to a 24 Hours shift environment
• Proficiency in Handling voice and blended process.

Prefer  skills : Exposure to international BPO or call center operations and prior experience in blended process.

Work environment :

• Shift details : 5 days working with 2 rotational week –offs
• Location : Kensington –Pawai Mumbai
• Transport facility : Limited to candidates within the transport boundaries.

Inrerview Rounds :

The interview process for a customer support associate at Wipro typically involves multiple stage to assess various competencies .

• Initial Screening : A preliminary evaluation of communication skills ,often through a written test focusing on basic English ,Grammar and comprehension
• Technical /Skill assessment : An assessment skills which may include scenario –based questions to evaluate problem –solving abilities and customer handling skills .
• HR Interview :A discussion to understand the candidates background ,motivations and cultural fit within the company common questions may include:

1. Tell me about yourself?
2. Why should we hire you ?
3. What are salary expectations ?
4. Tell me about your family ?
5. What do you know about BPO ?

Candidate are advised to prepare by common interview questions enhancing their communication skills and familiarizing them selves with customer service acenarios .

For the most current information on job openings and application procedures ,please visit Wipro official career page