A Zomato Customer Experience associate is responsible for addressing needs of online ordering customers and improving customer service .They work as part of the zomato company (Zomato Associate Accelerator Program )
Responsibility Of Zomato Customer Experience Associate job Role
Understanding customer needs : Like gaining an understanding of customer sentiments and challenges.
Improving customer service : Elevating the standard of Zomato customer service
Identifying customer service : Identifying key problems and surfacing them to other Zomato teams.
Providing solution : Providing customer with new and exciting solution
Handling Customer feed back :Handling customer feed back also maintain Inquires ,and other complaints.
Work Model:
- Shift Timings would be informed a week in advance subject to business
- We will operate in morning ,afternoon, evening to business.
- It’s a work from office (WFO ) role unless otherwise specified on the basis of business requirements .
Key Skills Required :
- Articulate Commission
- Zealous Customer Focus
- Problem solving skills
- Analytical Mindset
Work Location:
- Delhi
- Hyderabad
Please Note : This Is a Work From Office Job
Screening And Interview Process :
- Candidates must submit a 1 –minute video as part of the screening Process.
- Shortlisted candidates will be contracted for the next round of interaction
Other Requirement Is Also Must :
- Very strong communication skills
- 2022,2023,2024 graduates (Any Discipline )
- Ability to work in rotational shifts and flexible with shift timings.
- Ability to work as customer service setup.